FAQ For Reply7 Impact

Product/Service Information

1.    What is a Common Short Code?

Common Short Codes (CSCs) are short numeric codes to which text messages can be sent from a mobile phone.  Wireless subscribers send text messages to short codes to access a wide variety of mobile content.  It is often called a brand’s “mobile marketing address”.  Common shorts codes are easy to remember and they are compatible across all participating carriers.

2.    What are Reply7 Keywords?

Reply7 keywords are used by consumers as part of the text messaging process to opt-in to your marketing and advertising notification program.  Each account owner must have a unique keyword that differentiates it from all others. Keywords are customizable by each account owner and typically are letters or a combination of letters and numbers that are no more than 8 characters in length. These keywords are printed on marketing materials that invite consumers to opt-in to your program.  (Ex:  Tobins, Ace124, SHRT, etc.)

3.    How is Reply7 different from the other competitors who offer this service?

We have the top team in the industry, comprised of experts in Technology Development, Design, Marketing and Customer Support.

We allow you to create your own customized messages and send them to your customers as often as you like.
Create and send messages to thousands of your customers in just seconds.

Reply7 offers a variety of customized, professionally designed marketing materials specific to your business to help you market your program to consumers.

Month-to-Month service, NO contracts.

Customized reporting that allows you to track your program statistics.

4.    Do I have to install software?

No. Reply7 is a web-based program.  You may access your account through any internet connection.

5.    Why do I have multiple keywords to use?

Some Reply7 Impact accounts offer multiple keywords.  These allow you to create separate lists of consumers to send out unique messages that you may not want others to receive.  Most often the main keyword is used to send marketing messages to all customers and the additional keywords are used for VIP or Preferred Customer lists.

6.    How do I track statistics for my program?

In Reporting you are able to view a variety of statistics, including when a customer opts-in, opts-out, confirm messages sent to each customer, view total number of customers in your program, etc.

7.    How often do you offer new features and upgrades?

Reply7 has a dedicated development team that continuously works to bring new features and upgrades to our system.  We try to offer new features and upgrades on a quarterly basis, however more technically advanced upgrades sometimes take longer.

8.    Do I have to sign a contract?

No. Reply7 offers our service on a month- to-month billing cycle. There are no contracts to be signed or long-term commitments to be made!

Pricing

1.    What does it cost to use Reply7’s Impact service?

Click HERE to see pricing information.

2.    Do you offer Volume Pricing?

Yes. Reply7 offers the industry’s most expansive customized volume programs to manage large accounts that may consist of multiple locations.  For information and pricing, please call 281-664-2035, ext. 201.

3.    Is the consumer charged to participate in my program?

Consumers are NOT charged fees to participate in your program, unless they do not have a current text message subscription through their cell phone carrier.  Most consumers have a text message plan and their participation will fall within the terms of their plan.

4.    Can I upgrade and/or downgrade my subscription packages?

Yes. You may change your subscription package anytime through your online account.

Customer Support

1.    How do I contact Customer Service/ Support?

 Our Customer Support Team is ready to assist you from 8:00 AM to 8:00 PM CST at 1-888-477-1418.  You may also e-mail us at: support@reply7.com.

2.    Where is Reply7 Service available?

Reply7 is available to anyone in the United States.  Our service can market your business, specials, promotions, discounts, sales, etc. to 98% of all cell phone consumers nationwide through our partnership with one of the top aggregators in the United States.

3.    Does Reply7 offer service outside the United States?

Reply7 is currently working on solutions to offer our service in Canada, South America and Europe.

FAQ For Reply7 Real Estate

Product/Service Information

1.    What is a Common Short Code?

Common Short Codes (CSCs) are short numeric codes to which text messages can be sent from a mobile phone.  Wireless subscribers send text messages to short codes to access a wide variety of mobile content.  It is often called a brand’s “mobile marketing address”.  Common shorts codes are easy to remember and they are compatible across all participating carriers.

2.    What are Reply7 Keywords?

Reply7 keywords are used by consumers as part of the text messaging process to obtain information on each of your listings.  Each real estate agent’s listing must have a unique keyword that differentiates it from all others.  Keywords are customizable by each agent and typically are letters or a combination of letters and numbers that are 8 characters in length. These keywords are printed on the sign along with the CSC.  (Ex:  John1, John2, John3…)

3.    How is Reply7 different from the other competitors who offer this service?

We have the top team in the industry, comprised of experts in Technology Development, Design, Marketing and Customer Support.

We offer the industry’s only Fully-Customizable volume program application that you can effectively and easily manage 25 to 100,000+ users.

Reply7 offers unlimited text messaging and NO additional fees.  

We allow you to create your own customized listings.

Re-use your keywords and signs, no additional fees.

Reply7 provides you with customized, professionally designed signs.

Month-to-Month service, NO contracts.

Lead Generation notifications send directly to you when a consumer views your listing.

Customized reporting that allows agents to track statistics on each of their listings.

4.    Do I have to install software?

No. Reply7 is a web-based program.  You may access your account through any internet connection.

5.    Can I reuse my keywords?

Yes. Reply7 keywords are reusable.  You can change your listing information as often as you like.

6.    How will I receive the leads for each listing?

Each lead will be sent to you via email and are easily obtainable from the keyword reporting feature found in your online account.

7.    Can I use my keyword in other types of advertisement?

Yes! Many of our clients have achieved great success by advertising their keywords and the CSC in print advertising such as newspaper ads, magazine ads, newsletters, emails, etc.

8.    Does the agent have to know how to text message?
No. Reply7 sends the text messages for you!  As the agent you do not have to know how to text message.

9.    Can I share keywords?

Yes, but we do not recommend you do so.  Each account and their respective keywords are assigned to one agent’s name.  If you share keywords, please be aware that consumer’s who receive your listing information will get the name and phone number of the agent who owns the account.

10.  How often do you offer new features and upgrades?

Reply7 has a dedicated development team that continuously works to bring new features and upgrades to our system.  We try to offer new features and upgrades on a quarterly basis, however more technically advanced upgrades sometimes take longer.

11.  Do I have to sign a contract?

No. Reply7 offers our service on a month- to-month billing cycle.  There are no contracts to be signed or long-term commitments to be made!

Customized Signs

1.    Can I customize my signs?

Yes. Reply7 offers customization on all signs.  If you need a specially designed sign, please contact us with your specifications (size, measurements, material, color, etc.).  We will work with you to meet your needs. Additional charges may apply.  Please contact us for specific details.

2.    Can I reuse my signs?

Yes. Reply7 signs are reusable.

3.    What material are the signs made of?

We offer agents three standard sign options, 11 round (Premier), 6x18 (Small Rider) and 6x24 (Large Rider). Our Premier sign is made out of a flexible and UV fade-resistant PVC material, mounted on a 36” durable U-channel aluminum stake. They are designed to withstand extreme weather conditions.

4.    How do I order a replacement sign?

You may order replacement signs through your on-line account.

5.    Can I use my own signs

No. Reply7 is committed to offering every agent who uses our service the highest level of professionalism and brand name recognition.  By producing signs for agents, we ensure that you are associated with a nationally recognized brand and image.

Pricing

1.    What does it cost to use Reply7’s service?

Click HERE to see pricing information.

2.    What is the cost of signs?

Click HERE to see pricing information.

3.    What are the shipping and handling fees?

Currently, shipping and handling fees are FREE.

4.    Do you offer Volume Pricing?

Yes. Reply7 offers the industry’s most expansive customized volume programs to manage accounts for 25 to 100,000+ users.  Click HERE for information on our Enterprise Solutions and Enterprise Reseller Program (ERP).

5.    Is the consumer charged to text message my Reply7 signs?

Consumers are NOT charged fees to get your listing information through the Reply7 service, unless they do not have a current text message subscription through their cell phone carrier.

6.    Will the Agent be charged for text messages?

No. You will not be charged for any text messages.  We offer unlimited text messages to be sent to your listings.

7.    Will I be charged an additional fee for any upgrades or features added to the service?

No. Reply7 offers new features and upgrades FREE to our current customers.

8.    Can I upgrade and/or downgrade my subscription packages?

Yes. You may change your subscription package anytime through your online account.

Customer Support

1.    How do I contact Customer Service/ Support?

Our Customer Support Team is ready to assist you from 8:00 AM to 8:00 PM CST at 1-888-477-1418.  You may also e-mail us at: support@reply7.com.

2.    Where is Reply7 Service available?

Reply7 is available to all real estate agents in the United States.  Our service can market your listings to 98% of all cell phone consumers nationwide.

3.    Does Reply7 offer service outside the United States?

Reply7 is currently working on solutions to offer our service in Canada, South America and Europe.

4.    Is this service available for commercial real estate?

Yes. Reply7 is working on finalization of a customized program for commercial real estate marketing.  Please contact us directly if you are interested in marketing your commercial listings with Reply7.